A useful first conversation
A little preparation.
A much clearer next step.
We’ll map where after-hours or overflow call capture could fit in your business. A rough picture of the following is enough.
Your current phone setup
Who provides your number? Where do unanswered calls go? Who handles urgent requests? Which calendar or job system does the team use?
The enquiries you miss
Rough monthly call volume, when calls are missed, common job types and your service area. Aggregated counts are enough; don’t send private customer records.
Your job economics
Typical contribution after a completed job’s direct costs, how often enquiries become completed jobs, and your capacity to take additional work.
Your boundaries
What could be booked directly? What needs a callback? Who can approve the instructions and provide the necessary access?
No call logs yet? We’ll work out what to measure before recommending a build.