You do the work.
We catch the call.

LenaThanks for calling Oak and Flow. I'm Lena, the AI receptionist. How can I help?

RogerHi, I wasn't sure anyone would answer this late. Our kitchen tap's been dripping for days. Could someone look at it next week?

LenaOf course. Is it just the tap dripping, or is water escaping anywhere else?

RogerJust the tap, thankfully. Nothing urgent.

LenaUnderstood. Which area is the property in, and what name should I put on the enquiry?

RogerIt's in Clifton. I'm Daniel. I'm normally home on Tuesday afternoons.

LenaThanks, Daniel. I'll note a non-urgent dripping kitchen tap in Clifton, with Tuesday afternoon preferred. Can the team call you back on this number?

RogerYes, this number's fine. Are we booked in, then?

LenaNot yet. The team needs to confirm availability and the price with you first. I've captured your preferred time for that callback.

RogerPerfect. That's all I needed. Thanks, Lena.

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LenaThanks for calling Oak and Flow. I'm Lena, the AI receptionist. How can I help?

LilyIt's Sophie. I've got a boiler service tomorrow morning, but my shift's changed. Can we move it?

LenaI can take a change request for the office. What's the booking reference?

LilyIt's O F 218. Ideally Friday afternoon, or Monday if that's full.

LenaThank you. I'll include both options. Should the office use the number you're calling from to confirm?

LilyYes. So do I just assume tomorrow's cancelled?

LenaPlease keep the original appointment until the office confirms the change. I can't cancel or move a slot without that confirmation.

LilyOkay, understood. Please ask them to let me know before I leave for work.

LenaI've added that note: reference O F 218, Friday afternoon preferred, Monday as a backup, and confirmation needed before your shift.

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