Google review automation sends a review link after a genuine customer interaction using an approved messaging process. It reduces manual sending; it does not guarantee a review, a rating or a search position. Ask for honest feedback and measure requests delivered and reviews received separately.
How should a review request work?
- Confirm the customer interaction and an appropriate contact method.
- Send a short, neutral request with the business's review link.
- Respect contact preferences and applicable messaging requirements.
- Record delivery and responses without treating every review as caused by the request.
What does Google allow?
Google's review guidance permits asking customers for genuine reviews and prohibits incentives in exchange for reviews. Do not offer payment, discounts or gifts to obtain a review, alter one or remove negative feedback.
Do not solicit positive reviews selectively or discourage negative reviews. A service-resolution process must not become a filter that only invites happy customers to post publicly.
What is a realistic conversion rate?
There is no verified universal 3% verbal-request rate or 35% SMS-request rate for this offer. Calculate your own rate using delivered requests as the denominator, state the time period, and distinguish observed reviews from attributable reviews.
Where does this fit at Launchzy?
Review requests may be discussed as a separately agreed workflow. They are not automatically included in every AI Receptionist setup. Our Client Care and Account Growth team keeps sold commitments, issue ownership and confirmed resolution visible; exact actions are agreed in scope.
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Agree coverage, permitted actions and a human escalation route before activation.
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